Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Shipping returns
Please include a copy of your original packing slip or a note with your full name and Order Number inside the package.
To return your product, you should mail your product (in the original packaging or equivalent) to: Woodcroft, Union St, Egerton, Bolton, BL79SP.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. you may consider using a trackable shipping service or purchasing shipping insurance. Without this we can’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 5 to 10 business days.
Late or missing refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account once more.
- Contact your credit card company; it can take some time before your refund is officially posted.
- Contact your bank, as there is often a processing delay before a refund appears.
If you have completed these steps and still have not received your refund, please contact us at support@sports-icon.com.
Defective or damaged items
If your item arrives damaged or defective, please contact us immediately at support@sports-icon.com with your order number and a photograph of the issue.
For verified defective items, we will arrange a prepaid return shipping label or a complimentary replacement at no extra cost to you.
Need help?
Contact us at support@sports-icon.com for questions related to refunds and returns.
